Shopify App by Web6 · Surat · Free plan available
EZ WhatsApp Abandoned Order helps Shopify merchants open a one-click WhatsApp conversation with pre-filled messages so you can recover abandoned carts, follow up on pending orders, and answer questions before the sale is lost — manually, not through automated broadcasts.
Manual WhatsApp conversations with pre-filled templates — not automated API campaigns.
Short definitions first — then the full manual WhatsApp recovery guide below.
It is a Shopify app by Web6 for manual WhatsApp order recovery. Merchants use message templates to open a pre-filled WhatsApp chat with a customer who abandoned checkout or needs an order update, then continue the conversation personally. On the App Store the listing title is “Ezy: Whatsapp Chat + Marketing.”
No. Cart recovery and order follow-ups are manual actions you initiate. The app helps you start the WhatsApp conversation quickly with templates — it does not claim scheduled abandoned-cart broadcasts, WhatsApp Business API automation, or Meta Cloud API campaign sending.
Shopify merchants who already talk to customers on WhatsApp and want a faster way to follow up abandoned carts and pending orders without building an API messaging stack. Ideal for D2C, fashion, beauty, electronics, jewelry, furniture, wholesale, and COD-heavy stores where a human reply closes the sale.
Free plan includes a WhatsApp chat button, 150 manual cart recovery messages, and unlimited message templates. Pro is $2.99 per month with a 7-day free trial and unlimited manual cart recovery and order messages, plus Google Analytics & Meta Pixel and a greeting chat widget. Confirm live pricing on the listing.
Not for the manual recovery workflow described on this page. You open WhatsApp with a pre-filled message and chat as a person. If your operations later need API automation, that is a different product category — talk to Web6 about custom builds rather than assuming this app provides it.
Ezychat is WhatsApp-first storefront chat. ChatPop is a multi-channel launcher. EZ WhatsApp Abandoned Order focuses on merchant-led recovery and order follow-up conversations after checkout hesitation.
Official Shopify App Store listing · Free plan available
EZ WhatsApp Abandoned Order is a practical Shopify WhatsApp recovery tool for teams that prefer personal conversations over automated sequences. The purpose is simple: when a shopper leaves checkout incomplete or an order needs clarification, you can open WhatsApp quickly with a ready-made message and help them finish.
On the Shopify App Store, the product is listed as Ezy: Whatsapp Chat + Marketing under the ez-whatsapp-abandoned-order handle. Feature language on the listing emphasizes manual WhatsApp messages for abandoned carts, message templates, order confirmation and status updates, and a WhatsApp chat button.
Typical workflow: identify an abandoned checkout or pending order in Shopify, select a recovery or update template, open WhatsApp with the customer’s number and pre-filled text, then answer questions until the shopper completes payment or confirms details.
This is especially useful in markets where WhatsApp is the default inbox and email recovery underperforms. It is also useful when you need human judgment — COD confirmation, size advice, or wholesale quotes — that rigid automated copy cannot handle well.
WhatsApp recovery works when the channel already matches buyer behavior. In many regions, shoppers ignore email but reply to a polite WhatsApp message from a store they were already buying from.
WhatsApp messages are noticed quickly because they arrive in an app people check throughout the day. That does not guarantee conversion — but it improves the chance your follow-up is seen.
Abandoned carts often hide unanswered questions: size, shipping time, COD comfort, payment failure. A live WhatsApp thread lets you resolve blockers in minutes instead of waiting for form replies.
A named human reply feels different from a faceless drip campaign. For jewelry, furniture, and fashion, trust often decides whether the cart becomes an order.
Purchase intent decays. Manual WhatsApp follow-up is most effective when your team acts while the shopper still remembers the product.
The power of manual recovery is control. You choose which abandoned checkouts deserve outreach, what to say, and when to stop. Here is the practical loop merchants use with EZ WhatsApp Abandoned Order.
A shopper adds products, starts checkout, then leaves. Shopify still holds checkout or customer contact details depending on how far they progressed.
Your team identifies high-intent abandoned carts or pending orders worth a personal nudge — not every incomplete session needs a message.
Use a saved template for cart recovery, payment reminder, COD confirmation, or order update. The app helps you start the WhatsApp conversation quickly instead of typing from scratch every time.
The shopper answers in WhatsApp with questions, objections, or a request for help completing payment.
Clarify shipping, sizing, payment options, or stock. Share the checkout link again when appropriate.
When blockers are cleared, many shoppers finish the order. Track outcomes operationally so your team learns which templates and timing work.
Features below map to what the App Store listing emphasizes: manual cart recovery messaging, templates, order updates, and a WhatsApp chat button. Confirm exact admin controls after install.
Create message templates for customized communication so your team starts from a consistent, friendly script — then personalizes mid-conversation.
Reduce friction between “this cart needs a follow-up” and “I am chatting with the customer.” Speed matters more than clever automation when intent is still warm.
Use manual WhatsApp messages specifically for abandoned cart recovery. Free plan includes a limited number of manual cart recovery messages; Pro unlocks unlimited manual cart recovery.
Pending payments, failed attempts, and half-finished checkouts often need a human prompt. Manual outreach lets you decide tone and urgency per case.
Send manual order confirmation and status update messages when customers prefer WhatsApp over email. Useful for shipping questions and COD confirmation before dispatch.
The listing also includes a WhatsApp chat button for storefront conversations. Use it for live questions; use recovery templates for post-abandonment follow-up so jobs stay clear.
Ops teams work from phones and desktops. A recovery workflow that opens WhatsApp cleanly on either device keeps follow-ups practical during peak hours.
Standard install is App Store based. Theme code is not required for the usual WhatsApp button and recovery workflow. Deeper theme work can still use [Shopify development services](/services/shopify-development/) if needed.
Manual WhatsApp recovery shines when a short human conversation removes doubt. Match templates to category language and never message customers who asked not to be contacted.
Size and fabric questions kill checkouts. A WhatsApp follow-up with fit guidance and a checkout link often recovers the sale faster than another email.
Compatibility questions benefit from screenshots and quick replies. Manual chat is better than automated urgency copy when the blocker is technical.
Shade matching and routine advice convert in conversation. Keep messages helpful, not pushy.
High AOV purchases need reassurance on dimensions and delivery. Phone-plus-WhatsApp follow-up is common; templates keep first messages consistent.
Trust and customization dominate. Personal WhatsApp assistance protects margin better than discount-only automation.
Pending quotes and MOQ questions belong in human threads. Use templates as openers, then negotiate details live.
COD confirmation before dispatch reduces RTO risk. Pair recovery outreach with the tactics in our COD RTO playbook for Shopify India and tools like COD Risk Guard when checkout rules also need tightening.
Benefits depend on staffing quality. The app speeds conversation start; your team earns the recovery.
Shoppers who almost bought are easier to help than cold traffic. Personal WhatsApp follow-up targets that window.
The same thread can answer objections and complete the order — support and sales stay connected.
Human replies show accountability. That matters for first-time buyers and COD shoppers.
Not every abandonment is price. Many are unanswered questions. Manual outreach attacks that cause directly.
A good WhatsApp experience creates a reusable support channel for repeats and referrals.
Manual is not always better. Choose based on volume, compliance needs, and whether your team can reply in time.
| Approach | How it works | Strengths | Watchouts | Best fit |
|---|---|---|---|---|
| Manual WhatsApp (EZ WhatsApp Abandoned Order) | Merchant opens pre-filled WhatsApp chat and continues personally | Human judgment, flexible answers, strong for COD/high AOV | Does not scale infinitely; requires staff time | Stores that already sell on WhatsApp and want faster follow-up |
| Automated WhatsApp API solutions | Approved templates sent via WhatsApp Business API / Cloud API stacks | Scale, scheduling, event-driven sends | Setup complexity, template approval, compliance overhead | High-volume brands ready for API operations |
| Native Shopify abandoned checkout emails | Email recovery flows inside Shopify | Built-in, low setup, measurable | Lower engagement in WhatsApp-first markets | Email-responsive audiences and baseline coverage |
Many merchants run Shopify email as a baseline and use manual WhatsApp for high-intent carts. If you later need true API automation, that is a separate architecture — Web6 can advise via Shopify app development services, but EZ WhatsApp Abandoned Order itself should be evaluated as a manual recovery tool.
Beyond abandoned carts, merchants use manual WhatsApp messages for operational clarity. Keep notifications factual and consent-aware.
A short confirmation message reassures buyers that the order was received, especially after COD or UPI confusion.
Pending payment orders can be nudged politely with a checkout or payment link and an offer to help.
When customers ask for tracking on WhatsApp, templates help your team respond consistently while still allowing personal notes.
Post-purchase questions about size exchange, delivery windows, or product care belong in human threads.
Confirming address and willingness to receive COD parcels before dispatch is a proven ops practice in India. Manual WhatsApp confirmation supports that workflow without pretending to be an automated compliance system.
WhatsApp trust is easy to lose. Treat every recovery message like a conversation with a real person — because it is.
Use the customer’s name and product context when available. Templates are starting points, not scripts to paste unchanged forever.
Manual recovery works when replies are fast. If you cannot staff evenings, say so in your opener.
Do not flood the same customer with repeated pushes. One thoughtful follow-up beats three aggressive ones.
Ask how you can help complete the order. Offer answers before discounts by default.
Only contact customers who provided a reachable number through checkout or prior consent. Honor opt-out requests immediately.
Combine recovery with live cart visibility tools like CartPulse so your team spends time on carts that still matter.
Manual recovery fails when everyone messages randomly. A light operating system keeps conversations helpful, measurable, and respectful of customer time.
Assign ownership first. One person or a small rota should own abandoned-checkout follow-ups during published business hours. Without ownership, templates sit unused while warm carts go cold.
Define a prioritization rule. For example: carts above a value threshold, COD checkouts awaiting confirmation, or checkouts with product questions visible in notes. Not every incomplete session deserves outreach.
Standardize openers, not entire conversations. Templates should greet, reference the product or cart when possible, and invite a question. After the customer replies, switch to human judgment.
Close the loop in Shopify. When a conversation recovers an order, note it. When it fails, capture the reason: price, shipping, sizing, trust, or no reply. Those reasons improve your storefront and COD policy more than another discount code.
Separate storefront chat from recovery follow-up. The WhatsApp chat button helps shoppers who are still browsing. Recovery templates help after abandonment. Mixing both jobs into one chaotic inbox without tags creates missed replies.
These are illustrative openers for training — not automatic campaigns. Always adapt to your brand voice, product, and local language. Never paste urgency spam.
Hi {{name}}, I saw you were looking at {{product}} on our store. Happy to help with size, shipping, or payment questions if you want to finish your order — just reply here.
Hi {{name}}, your order is still awaiting payment. If something blocked checkout, tell me what you see and I will help you complete it.
Hi {{name}}, confirming your COD order for {{product}} to {{address}}. Reply YES to confirm delivery details, or tell us if anything should change before we ship.
Hi {{name}}, sharing your shipment update for order {{order}}. If you need the tracking steps explained, reply and I will walk you through it.
Replace placeholders carefully. If your app templates use different variables, follow the admin field names after install. The goal is clarity and permission — not pressure.
Most WhatsApp recovery problems are process problems. Fix these before blaming the channel.
Low-intent browse-and-bounce traffic wastes staff time and annoys people. Prioritize.
Buying a manual tool and expecting API-style drip sequences creates disappointment. Match expectations to the product.
Leading with coupons trains customers to abandon on purpose. Start with help; discount only when commercially justified.
Opening chats you cannot answer is worse than silence. Staff the inbox before scaling outreach volume.
Recovering a COD order without confirming receipt intent can increase RTO. Combine recovery with confirmation habits and, where needed, checkout risk controls.
Running overlapping chat buttons and recovery flows without a clear owner creates missed messages. Keep storefront chat and recovery roles explicit.
Choose EZ WhatsApp Abandoned Order when personal conversation is the bottleneck — not when you need lights-out API broadcasting at massive scale.
A useful decision test: if a thoughtful human reply would change the outcome, manual WhatsApp recovery belongs in your stack. If the only missing piece is sending thousands of identical reminders overnight, you need a different class of WhatsApp API tooling.
Many growing Shopify brands start manual, learn which objections actually kill carts, improve the storefront, then decide later whether API automation is worth the operational cost. That sequence protects budget and customer trust.
Web6 can help at either stage — configure a practical manual process now, or scope custom Shopify app development later if your workflow becomes uniquely complex. Start from the real job to be done, not from the most impressive-sounding messaging architecture.
Finally, measure what matters: recovered revenue, reply latency, and the top reasons customers still say no. Those insights improve product pages, shipping policy, and COD rules far more than adding another unread automated ping. Manual recovery, done well, becomes a learning system for the whole store — not only a last-ditch discount channel.
Setup is intentionally lightweight. Focus on templates and team process more than technical complexity.
Open the official listing, install the app, and review permissions so the WhatsApp chat and recovery tools can run on your store.
Add the number your team uses for customer conversations, including country code. Align this with your storefront WhatsApp chat button settings.
Write templates for abandoned cart recovery, payment reminders, COD confirmation, and shipping updates. Keep each short and helpful.
Decide who owns follow-ups, what response SLA you promise, and when to stop outreach. Manual recovery fails without ownership.
Test opening WhatsApp with a pre-filled message from both devices. Confirm links and phone formatting before using the workflow with real customers.
Pricing below reflects the public Shopify App Store listing at the time of writing. Always confirm live plan details before purchase.
Free to install
Best for testing the manual workflow
$2.99 / month
7-day free trial
Web6 publishes Shopify apps from Surat with merchant operations in mind. For abandoned-order work, honesty about manual vs automated scope protects trust more than exaggerated automation claims.
Help your team start WhatsApp conversations faster for carts and orders — without implying API broadcasting that the product does not provide.
When customers already expect chat, a manual recovery loop is often the shortest path to a completed order.
Combine with storefront chat (Ezychat or ChatPop), cart visibility (CartPulse), and COD controls (COD Risk Guard) as needed.
Actual product visuals currently available for this landing page.
Feature overview
Recover abandoned carts, send order updates and shipping alerts, and use custom message templates for manual WhatsApp follow-up.
Manual WhatsApp recovery is one layer. Use complementary tools when your bottleneck is storefront chat, analytics, COD risk, or custom automation.
Resources
Explore complementary services, apps, and guides for WhatsApp commerce and conversion.
Abandoned carts are often unanswered questions, not lost demand. EZ WhatsApp Abandoned Order gives Shopify merchants a manual way to open WhatsApp quickly with pre-filled recovery and order-update messages, then finish the conversation as humans.
It is not an automated WhatsApp API campaign tool — and that clarity is the point. If your team can reply, personal follow-up remains one of the highest-trust recovery methods in WhatsApp-first markets.
Install from the App Store to try the Free plan, or talk to Web6 about recovery process design, COD confirmation workflows, or custom Shopify app development when your needs go beyond manual messaging.
FAQ
Manual WhatsApp cart recovery, order updates, COD confirmation, pricing, and how this differs from API automation.
Yes, merchants can follow up abandoned checkouts on WhatsApp. EZ WhatsApp Abandoned Order supports that through manual, pre-filled WhatsApp conversations rather than claiming automated API broadcasts.
No. Recovery and order messages are manual actions initiated by your team using templates and one-click WhatsApp open.
Yes. That is the core workflow: open WhatsApp with a prepared message and continue the chat personally.
Yes. Create message templates for cart recovery, order updates, and related follow-ups, then personalize during the live conversation.
Yes as a communication workflow. Many merchants use WhatsApp to confirm COD details before dispatch. Pair with strong COD ops practices; the app itself does not replace checkout COD rules.
Yes. The listing includes order confirmation and status update messaging as part of manual WhatsApp communication.
Not for the manual recovery workflow described here. API-based automation is a different category of product.
Manual chat via WhatsApp on your phone or WhatsApp Business app does not equal Business API template broadcasting. Confirm your own WhatsApp account setup for day-to-day chatting.
Yes. Free includes a WhatsApp chat button, 150 manual cart recovery messages, and unlimited message templates.
Pro ($2.99/mo) lists WhatsApp Chat Button Pro, Google Analytics & Meta Pixel, greeting message with chat widget, unlimited manual cart recovery, and unlimited manual order messages, with a 7-day free trial.
Automated apps send event-driven messages through WhatsApp API infrastructure. This app helps merchants start and continue personal WhatsApp conversations with templates.
Email recovery is native and scalable. WhatsApp manual follow-up is better when your buyers live in WhatsApp and need two-way help to finish checkout.
Yes. Create a template for pending payments and open WhatsApp when an order needs a polite reminder or payment help.
Yes when you have a reachable customer number and a legitimate reason to follow up. Prioritize high-intent checkouts.
Yes. The listing includes a WhatsApp chat button for storefront support alongside manual recovery messaging features.
Only if your process is spammy. Use restrained frequency, helpful copy, and honor opt-outs. Manual control is an advantage when used responsibly.
Do not expect scheduled automatic abandoned-cart campaigns from this product. The supported model is merchant-initiated messaging.
No. This landing page does not claim bulk broadcasting. Contact customers individually through the manual recovery workflow.
No. Conversations are human-led after WhatsApp opens with a pre-filled template.
Yes. Manual recovery is commonly run from mobile WhatsApp during store hours. QA your templates on phone screens.
No for standard setup. Install from the App Store, configure WhatsApp details and templates, then train your team.
Web6, a Surat Shopify studio. Support is provided by Web6 via the App Store listing and web6.in.
The App Store developer section lists the launch date as October 4, 2024.
The App Store listing lists multiple storefront/admin languages including English, Italian, Arabic, Dutch, Chinese, French, Spanish, Turkish, German, Russian, Japanese, Korean, and Portuguese (Brazil). Confirm current language coverage on the listing.
No. It helps start WhatsApp conversations for carts and orders. Ticket systems, SLAs, and macros remain separate.
Usually no. Prioritize high-value or high-intent carts your team can answer well. Quality beats volume in manual recovery.
Yes as complementary tools. CartPulse shows live cart activity; this app helps you follow up personally on WhatsApp.
Yes. COD Risk Guard manages checkout COD rules; WhatsApp confirmation helps verify risky or high-value COD orders before dispatch.
Track recovered orders, reply rates, and time-to-first-response for your team. Pro lists Google Analytics & Meta Pixel for storefront chat tracking — confirm exact events in the app.
Treat that as a separate project with providers, template approvals, and compliance design. Web6 can discuss custom Shopify app options, but do not assume this public app provides API broadcasting.
Yes via the WhatsApp chat button on the storefront. Recovery templates are for merchant-led follow-up after abandonment or order events.
They are related WhatsApp products with different jobs. Ezychat focuses on the storefront WhatsApp chat button experience. This app emphasizes manual cart/order recovery messaging plus chat button capabilities under its App Store listing.
Yes. Write template copy in the language your buyers use. Keep tone clear and respectful.
Use App Store support for the app, or contact Web6 for broader Shopify recovery process and development help.
Install from the official Shopify App Store listing at apps.shopify.com/ez-whatsapp-abandoned-order, then configure templates and WhatsApp details in admin.
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